Privacy & Safety
We understand that privacy is important to you and we take looking after your personal information seriously. Any personal information you provide us with will only be used and recorded in accordance with the Data Protection Act 1998. We will not share any information about you to any other party. By providing us with your information you are consenting to the collection and processing of such information in accordance with the terms of this Policy.
What types of information do we collect from you?
We will only collect information about you if you willingly provide it. This information you provide which is about you is referred to as personal information. Please make sure you keep your personal information up to date, if any of your details change in order for us to do any of the following:
Place an order with us
Give us feedback by way of a product review
Sign up to our newsletter
The details you provide may include your name, delivery address, email address and telephone number. Debit card details are not handled or retained by us.
How we use this information
We will use this information to fulfil an order, or to contact you should there be a problem with an order that you have placed with us.
Will we share your personal information with anyone else?
We do not share your personal information and we will never release your personal details to any outside company for mailing or marketing purposes.
Payments on the website are processed by a third party which adheres to the privacy policy that is set out here. We have a non-disclosure agreement with this third party and they are certified by all major card issuers to hold details securely. We therefore do not hold or retain any debit card information personal to you.
How long do we keep your information?
We will only keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us. Except where needed to respond to a query from you, or to fulfil an order, we will delete your personal information upon request by you.
Access to Information we hold
You have the right to request a copy of the information that we hold about you. To obtain a copy of this personal information please refer to the Contact section.
Cookies and how we use them
When you use our website and enter your details you will become a recognised user and we will send a cookie to your computer. A cookie is a small file that may be placed on your computer's hard drive for record-keeping purposes. Cookies do not contain any information that can personally identify you. They help us to recognise when you visit the website and make use of the service so that it can be tailored to your needs. By using cookies we can make your online experience more efficient and enjoyable. For example, they allow you to store your selected items in your shopping basket without losing them between visits. If you decide to turn off or decline to accept cookies, certain parts of our website may not function properly.